Refund policy

RETURN & REFUND POLICY

 

30-Day Returns

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.

 

How to Start a Return

Email us at support@mypawwell.com with your order number and the reason for your return. We will reply within 1-2 business days with return instructions. Please do not send your purchase back without contacting us first.

 

Return Shipping

Return shipping costs are paid by the customer, except when an item arrives defective, damaged, or incorrect - in those cases we cover the return shipping or send a replacement at no cost to you. If your item arrived damaged or incorrect, please include a photo in your email so we can resolve it quickly.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card provider may need additional time to post the refund.

 

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.

 

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@mypawwell.com and we will make it right with a replacement or full refund.

 

Questions

Contact us anytime at support@mypawwell.com.